I am proud of the full path. Each job taught me something different about reliability, patience, communication, customers, or the people depending on the work.
May 2026 - PresentEl Paso, TX01
Boys & Girls Club of El Paso
STEAM Specialist
Education and youth programs
Hands-on STEAM instruction, workshop planning, and technical learning support across club sites.
Planned and led project-based STEAM sessions covering 3D printing, prototyping, digital fabrication, and basic technical workflows for middle and high school students.
Translated technical concepts into practical lessons that kept students engaged while staying structured and understandable.
Managed equipment, activity setup, and day-to-day workshop logistics across multiple club environments.
Outbound phone transfer agent supporting TurboTax customers at scale.
Resolved 40+ tax-related customer issues per shift, maintaining a 94% first-call resolution rate and cutting callback volume by 18%.
Explained complex product and tax flows across 600+ interactions, holding a 4.7/5.0 customer satisfaction average.
Kept transfer rate below 10% by handling the majority of customer questions independently instead of escalating.
Customer SupportTroubleshootingCommunicationProduct Support
Oct 2025 - Jan 2026El Paso, TX03
Best Buy
Seasonal Sales Associate
Retail and sales
Worked in gaming and electronics during peak holiday season, handling product recommendations, payments, and promotional floor support.
May 2025 - Aug 2025Sunnyvale, CA04
Google
STEP Intern, Software Engineering
Software engineering
Google Cloud, Workspace Policy Infrastructure.
Redesigned the D4 compilation pipeline around per-entity parallelism, improving p50 latency by 30% and raising QA throughput by 15%.
Migrated 6 core modules to PromiseGraph, lifting test coverage from 60% to 95% and shortening review cycles by 20%.
Ran a zero-incident rollout across Dev, QA, and Prod using a 10-step gated launch plan for a critical production update.
Built 50+ unit and integration tests plus 7 Streamz dashboards so the team could track latency, error rates, and system health live.
Google CloudJavaScriptTestingRolloutsObservability
Dec 2023 - Apr 2025El Paso, TX05
Peter Piper Pizza
Team Member
Food service and operations
Worked across cashier, food prep, customer service, and closing duties in a high-volume environment while helping train new hires and covering nights, weekends, and holidays.